Job Description
Role: Technical Project Manager (Agile, Scrum)
Duration: 3 months Contract
Location: Philadelphia, PA
Deployment Project Manager, MachineQ Delivery
Summary:
- MachineQ offers Internet-of-Things (IOT) solutions ranging from smart office, smart city, environmental monitoring, asset tracking and beyond, allowing users to monitor, report, and implement predictive maintenance trends based upon data
- We are looking for an individual with passion for delivering a best-in-class customer experience, with attention to detail, teamwork/collaboration and Project Management/Deployment Management skills for MachineQs product Suites. This individual will join the MachineQ deployment team to help identify and implement opportunities for deployment scalability and efficiency as well as manage project success and stakeholder relationships.
- The candidate will be responsible for end-to-end project planning, deployment management, post deployment day-of-job support and customer management (updates/communications/escalations.) The candidate will work as part of a team and lead installation schedule planning, documenting and rescheduling fallout/failures, monitoring scheduled job times and adjusting work schedules to support the field teams.
- The candidate will be responsible for quickly achieving fluency with MachineQ's platform, solutions, underlying technologies, operational toolsets, features, and product portfolio. Critical thinking and attention to detail, a willingness to challenge the status quo, and experience with complex technology products and delivery in a fast-paced environment are all key requirements for success.
Responsibilities:
- Project-manage all tasks surrounding the successful scheduling, equipment ordering, installation, and post installation field support for current and future customers of MachineQ's solution and a broadening portfolio of other IoT applications.
- Track project details including outstanding deployments, deployment failures, deployment successes, customer feedback, job scheduling and equipment tracking.
- Identify field trends. document, and work with appropriate stakeholders to determine appropriate resolution(s) including but not limited to field troubleshooting, product enhancements, and installation process updates
- Establish, nurture, and maintain relationships with internal stakeholders, external customers, vendors and third-party service providers across the MachineQ business and broader Comcast ecosystem.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Qualifications:
- Proven experience in a technical project or product management role and large-scale solution deployment. Prior experience with large distributed systems, networking, wireless technologies, IoT devices and applications highly preferred.
- Extremely strong attention to detail, with an ability to absorb, analyze and coalesce large volumes of data to make critical business decisions and lead massive-scale projects.
- Ability to rapidly learn new technologies and concepts pertaining to enterprise cloud architecture and networking, big data, software applications, and embedded systems.
- Ability to thrive under pressure and in a fast-paced environment, managing multiple parallel initiatives and prioritizing as needed.
- Possess excellent leadership and interpersonal skills, while also being able to deliver results autonomously and with a certain level of ambiguity when needed.
- Strong business acumen and knowledgeable across many functional areas, including product management, business development, and product/project deployment.
- Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization.
- Strong Microsoft Excel experience required
- Experience with Salesforce and Jira a plus, but not required.
- Excellent written and verbal communication skills. Ability to work collaboratively and build strong relationships with teammates, internal stakeholders, customers and vendors alike.
- Ability to actively listen and engage empathetically with customers
Job Tags
Contract work, Night shift, Weekend work,