Job Description

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental !

We take immense pride in furnishing clients with a range of options, including monthly 4x4 Crew Cab Work Trucks, Utility Reel and Pole Trailers, Equipment Trailers, and Equipment Rentals. Our quest is to find exceptional individuals who align with our dedication to maintaining superior work standards while prioritizing our customers' needs and ensuring optimal team productivity. If you are someone who possesses a strong work ethic and a relentless drive and thrives in collaborative environments, we eagerly await your connection!

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We encourage you to apply if you believe you have the skills, experience, and passion for the role, even if you don't meet every single requirement listed. We value diversity of thought and experience, and we believe that a variety of perspectives will help us to better serve our customers and community.

The Rental Coordinator is pivotal in our sales department, serving as the frontline ambassador for customer interactions. In this capacity, they will engage directly with customers, embodying the values of PTR through exceptional customer service. They will be crucial in providing administrative assistance to the sales team, shepherding customers through the sales pipeline from off-rent execution to finalized contracts, and seamlessly extending support to our customers.

The primary responsibilities will encompass contract review, meticulous maintenance of CRM data, execution of internal off-rent transactions, and fostering collaboration with other departments. This dynamic position demands effectiveness within a fast-paced environment, meticulous attention to detail, and a pronounced aptitude for teamwork.

In this role, you will be entrusted with representing PTR's commitment to customer satisfaction, contributing to our sales team's operational efficiency, and maintaining a streamlined sales journey for our valued customers. This is a career-pathed role with growth potential within the sales team.

COMPENSATION

This position has a competitive compensation package that combines hourly rate plus the potential for profit sharing paid quarterly after 1 year of employment.

LOCATION

Onsite at our Fort Wayne, IN location.

HOURS

Monday - Friday, 8 AM - 5 PM ET

RESPONSIBILITIES

• Dedicate yourself to providing unparalleled customer service, embodying the values and reputation of PTR. Bend over backward to ensure customer satisfaction in every interaction.
• Create, send, and manage customer quotes, specifications, and rental contracts with precision and timeliness.
• Execute accurate data entry into our CRM system, maintaining meticulous records of customer information, sales progress, and transactional details.
• Facilitate seamless communication between customers, sales territories, and various departments, ensuring swift response times to inquiries and requests.
• Take charge of coordinating off-rent and return notifications, verifying pickup details, and ensuring smooth communication with accounting, field service, outside yards, and sales territories.
• Keep purchase orders up to date, facilitating smooth financial processes and transparent tracking of transactions.
• Maintain accurate records of location updates and relocations within our systems to contribute to accurate reporting and efficient operations.
• Utilize PandaDocs to verify the accuracy and completeness of rental agreements, ensuring alignment with customer requirements.
• Initiate follow-up emails with PandaDoc links to rental agreements, enhancing clarity and expediting the agreement process for customers.
• Pursue and complete vendor application opportunities, ensuring thorough documentation and adherence to regulatory requirements.
• Serve as a crucial component of backup phone coverage and front desk duties, showcasing your versatility and dedication to providing comprehensive support.

REQUIREMENTS

• MUST HAVE
• Demonstrated experience in previous administrative and customer service roles, showcasing your ability to manage tasks efficiently while providing exceptional customer support.
• A keen attention to detail, coupled with outstanding organizational abilities, enabling you to manage multiple tasks and responsibilities effectively.
• A strong passion for delivering top-tier customer service, ensuring that every interaction resonates with PTR's commitment to excellence.
• The capability to handle numerous tasks simultaneously and prioritize them based on urgency and importance, even within a dynamic and fast-paced environment.
• Thriving in a team-oriented setting, you readily contribute your skills and insights, supporting colleagues to achieve shared goals.
• Ideally, experience with Microsoft Dynamics 365, which enhances your ability to navigate and leverage CRM tools for efficient data management and sales support.
• A knack for preparing accurate and professional business correspondence, reinforcing PTR's image in external communications.
• Displaying enthusiasm and professionalism in all forms of communication, reflecting PTR's commitment to excellence.
• A mindset that embraces collaboration, allowing you to readily assist across various business functions as needed, reflecting your commitment to the team's success.
• Proficiency in managing time efficiently, prioritizing tasks, and meeting deadlines, a crucial skill in the fast-paced sales support environment.
• A deep-seated orientation toward customer service, underpinning your commitment to delivering remarkable customer experiences.

• NICE TO HAVE
• Familiarity with Microsoft Power BI, though not mandatory, is an advantage as it aids in generating insightful sales reports and analyses.
• A requirement for clear and effective communication, both in written and verbal forms, ensuring effective collaboration within the team and with customers.

EMPLOYEE BENEFITS

Wellness Program : Experience our on-site CrossFit-style gym, complete with a dedicated full-time personal trainer. Engage in group classes, virtual personal training sessions, training program development, and nutrition coaching programs offered.

Employee Perks : Enjoy a range of benefits including PTR Swag and a Uniform/Boot Allowance. Explore our on-site Micro-Markets for a variety of snack choices. Avail discounts on Phone Services, Supplier Vehicles, Mobile Detailing, and Tool & Equipment purchases, among other offerings.

Profit Sharing Program : Join our Profit Sharing Program, a direct involvement in PTR's triumphs, with the potential for quarterly financial rewards based on the company's profitability.

Comprehensive Benefits : Embrace a holistic benefits package that commences on your very first day at PTR. This encompassing package incorporates competitive remuneration, outstanding healthcare (including mental health and virtual healthcare), dental, and vision coverage. Additionally, enjoy generous paid time off, 401(k) matching, and coverage for life, accidental death, and disability. Engage in continuous learning and development opportunities and more.

Structured Training & Feedback : Our partnership with the Predictive Index ensures that we provide optimal support and understanding of our team members' motivations. Customized training, coaching, and feedback are regular features. Performance and attitude evaluations are conducted every 6 months, emphasizing growth.

Culture & Connection : Just as we cultivate personalized relationships with our customers, we foster the same approach within our team. A tech-forward workplace nurtures a highly collaborative culture, aligned with our core values. We promote inclusivity through Employee Resource Groups (ERGs), PTR Field Days, PTR Text Alerts, the Extra Mile recognition program, and numerous other initiatives.

Premier Truck Rental Is an Equal Opportunity Employer

Our unwavering commitment involves consistently expanding our inclusive team, encompassing a wide array of backgrounds, viewpoints, and talents. Our ethos staunchly opposes any form of discrimination, embracing individuals without regard to race, religion, color, national origin, gender (including aspects of pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability status, or any other legally safeguarded attributes.

If you require support or accommodation due to a disability, please feel free to reach out to us at careers@rentptr.com . We are here to assist.

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