Job Description

Responsibilities

Recipient Rights Advisor (Patient Advocate): PRN

HAVENWYCK HOSPITAL (a UHS facility)

Havenwyck Hospital is a 243 bed Joint Commission accredited and licensed psychiatric hospital in Auburn Hills, Michigan. We specialize in providing comprehensive, compassionate behavioral health services to children, adolescents and adults.  It is the ultimate goal of our dedicated staff to build strength, confidence and knowledge within each patient, in hopes that they may continue learning and understanding their needs and practicing self-care for the rest of their lives.

For more information, please visit us at

POSITION SUMMARY:

The Recipient Rights Advisorreports to the Office of Recipient Rights.  The incumbent facilitates the prevention, complaint resolution, education, and monitoring of patients’ rights.

Recipient Rights Advisor duties include but are not limited to:

Investigation:

• Receives and investigates complaints which meet Office of Recipient Rights (ORR) standards per the Michigan Mental Health Code and determines whether or not patient rights have been violated.
• Assists complainants with complaints which do not meet ORR jurisdiction to the proper jurisdiction.
• Refers violations of rights to the CEO for remedial action when action has not been taken.
• Informs dissatisfied complainants of the appeal process.

Monitoring:

• Maintains case files and a record system for all reports of apparent or suspected patient rights violations received, including a mechanism for logging in all complaints.
• Monitors various reports to assure remedial action when apparent violations of rights are reported, including abuse, neglect, serious physical injury, expected death, discrimination and other apparent serious deprivation of rights, and apparent violations where remedial action would have serious impact on a class of recipients.
• Responsible for all appropriate notifications, reporting, etc.
• Acts as staff liaison to the Recipient Rights Advisory Committee.

Preventions:

• Ensures ORR education to each recipient, parents of minors, guardians or other legal representatives in a manner they can understand at the time services are initiated and periodically during the time services are provided. Ensure that they have access to summaries of the rights guaranteed by Chapter 7 and 7A of the Mental Health Code.
• Ensures ORR education to staff of the hospital within 30 days of their employment.
• Assists with drafting hospital rights-related policies and procedures, ensuring that policies are developed which are in compliance with Board expectation and the Michigan Mental Health Code.

If you would like to learn more about the Recipient Rights Advisor position before applying, please contact Human Resources at 248-373-9200.

What do our current employees value at Havenwyck Hospital and UHS?

An environment that puts patient care first.  One of the most rewarding aspects of this job is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times.  Supportive and responsive leadership.  You are never alone, as you are part of a large network of peer co-workers that routinely exchange ideas and review current topics within the industry.  Having the opportunity to grow, learn, and advance in your career.  There are very robust continuing education options and opportunities for skills diversification and career advancement with UHS.  

BENEFIT HIGHLIGHTS:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ Subsidiaries
• Free Basic Life Insurance
• Tuition Reimbursement
• SoFi Student Loan Refinancing Program 

Universal Health Services (UHS)

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications

• High School Diploma required. Bachelor’s degree preferred.
• Minimum of two (2) years of experience in a mental health setting required.
• Working experience and training in patient rights required.
• Knowledge of the Michigan Mental Health Code and Administrative Rules required.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scam s

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

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