Job Description

Position Details:

Client: Well Known Largest Customer

Title: Technical Writer 3

Location: Mountain View, CA 94043 (Hybrid – 3 days/week onsite)

Duration: 12 Months Contract (Possible extension)

Job Description:

Manager Notes:

• Looking for software + technical business end user documentation experience who can write for that audience, our audience, to meet with.
• Looking for a solid technical writing experience and need someone who can translate those technical concepts into easy-to-understand language.
• Writing samples or a portfolio required. 
• Looking for really someone who can take initiative as a self-starter and can manage their own domain of technical writing work.
• The technical writing will be for several internal and public-facing software products for, sort of technical consumers.
• Looking for someone who has had experience writing procedural documentation for software for basically for consumers, not for an engineering audience but for an end user, but a business end user.
• The individual will be working as part of a team of technical writers who will also be supporting those products.
• It'd be very useful to have familiarity with AdTech if any of the candidates have it, but definitely with software and that's key.
• The candidate will be responsible for managing the documentation process, working directly with stakeholders from products and with engineering, and will work with project engineering folks who are in sites around the world.
• Experience working with globally distributed teams is an asset. We have an internal file guide, a house file guide, but also use an external file guide. So experience using and adopting a file guide is definitely an asset.
• We use Confluence and another third party product called Document 360. Familiarity with either of these as well as the ability to create documentation using Markdown. Not complicated, but certainly good to know for this role.
• Providing work samples can help demonstrate the candidate's capabilities and suitability for the position.
• They use JavaScript with content Management system, but don’t need heavy JavaScript, it is just helpful and GitHub on the Documentation side.
• Hybrid role 3days onsite 2days remote Tuesday through Thursday)
• 12 months contract with possible extension.
• Any Content Management System experience is fine but Document 360 would be helpful.
• Should be good at Project Management experience.
• Need to be flexible with time zone. (Would collaborate regularly with teams located in regions around the world, including Canada, the United States and India.)

Top technical skills:

Content Management Systems

Project Management (Jira/Confluence)

Outstanding communication skills

Interview process: 2 rounds of interview.

Summary

• We are looking for a talented technical writer to help create, update and manage our technical and non-technical documentation and be a core part of the product operations team.
• You will work closely with engineering, product management, and other organizational stakeholders to create resources that document what our AdTech software products do, enable our partners to leverage them, and establish a strong relationship with the Client brand.
• To be successful in this role you’re motivated and ready to thrive in the fast-paced culture of a dynamic, growing global company.
• You have an appetite to learn with a positive attitude, willing to jump in and tackle new challenges.
• You have strong analytical skills and the ability to deep dive into various topics in order to build useful and user-friendly content.
• You are highly effective at communicating highly technical documentation to diverse audiences.
• You are a self-starter who thrives under pressure and enjoys team successes.
• The ideal candidate will be able to share a portfolio of documentation written for diverse audiences, including technical and non-technical readers.

What you will do

• Produce and maintain world-class documentation, including: product documentation, user guides, and developer guides including API guides.
• Work closely with globally distributed product managers, engineers, and other organizational stakeholders.
• Manage the end-to-end documentation process including authoring, editing, reviewing, publishing and maintaining content.
• Manage the style, layout and design of documents according to our house style guide.
• Plan, schedule, and track documentation work to meet product release dates and deliverables.

What you will need
Required experience

• 4 to 6+ years of technical writing experience, preferably in a technical domain, creating documentation and related resources for both technical and non-technical audiences.
• Excellent English written and verbal communication.
• Strong analytical skills, attention to detail and ability to operate in a fast-paced environment with evolving project requirements and priorities.
• Ability to grasp complex technical concepts and translate them in comprehensive, accurate, accessible and easy to understand documentation.
• Proven ability to work independently, collaboratively, and lead and manage multiple projects/tasks in a cross-disciplinary team.
• Adaptability and ability to adjust to an evolving role and steady change within our fast-growing company.
• Familiarity with a topic-based, learning objective oriented approach to creating documentation.
• Familiarity with the AdTech industry and AdTech concepts.

Required technical knowledge and skills

• Experience working with Agile/Scrum software development teams.
• Familiarity with the software development lifecycle.
• Familiarity with data management, reporting and business intelligence concepts.
• Working knowledge of MS Office, Confluence, Jira, Slack, Google Docs, graphics editors and Github.
• Knowledge of HTML, Markdown, Javascript, JSON, SQL, and APIs.
• Experience working with content management systems including Confluence and Document360.
• Experience working within a developing information architecture and familiarity with knowledge management concepts.
• Experience working with product adoption platforms including Pendo.

Nice to have skill:

• Ability to build and maintain content that goes beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.

Top Three Skills:

• Familiarity with data management, reporting and business intelligence concepts.
• Working knowledge of MS Office, Confluence, Jira, Slack, Google Docs, graphics editors and Github.
• Strong analytical skills, attention to detail and ability to operate in a fast-paced environment with evolving project requirements and priorities.

Beeline Job Description
Summary:

• The main function of a technical writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions.
• A typical technical writer is responsible for organizing, editing and maintaining technical records and files.

Job Responsibilities:

• Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology.
• Maintain records and files of work and revisions.
• Edit, standardize or make changes to material prepared by other writers or establishment personnel.
• Confer with client to establish technical specifications and to determine subject material to be developed for publication.

Skills:

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to work independently and manage one s time.
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of media production, communication and dissemination techniques and methods.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Knowledge of computer software, such as Adobe, JavaScript, Oracle, etc.

Education/Experience:

• Bachelor's degree required.
• 5-7 years experience required

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