Job Description

Job Responsibilities:

Position Summary: This position helps leadthe daily operations and staff of the MPS VRP in Milwaukee. The position workswith the Co-Program Director on requirements related to the MPS VRP as detailedin the Statement of Work, including data management and reporting, personnel, relationshipswith MPS leadership and the Safety Director, required goals and performancemetrics. The Site Supervisor ensures coverage at their assigned MPS School andensures that they are on-call and available for youth 7 days a week.

Essential Functions:

• Provide support to the Co-Program Director with information for the 90 day and annual performance reviews of all staff.
• Provide daily supervision of all staff assigned to the Supervisor at the MPS school, ensure daily check ins, onsite supervision for that school’s team and timely documentation.
• Communication with all school staff to ensure ongoing referrals to the program, to address and problems, and receive feedback (teachers, safety staff, administration, guidance, social workers, and school psychologists). Report all issues to the Co-Program Director.
• Provide weekly updates to the program leadership (Co-Program Director and Director of Milwaukee Youth Services).
• Approve all timesheets for staff assigned to the Site Supervisor. Ensure collaboration with the Co-Program Director to approve requests for time off to ensure coverage at the assigned school.
• Ensure the program offers an array of services in accordance with the contract including training, tutoring, parent programs, non-traditional mentoring, reaching out to community organizations, etc.
• Ensure parent engagement.
• Build and maintain relationships with school personnel (administration, school safety, social workers, guidance counselors, teachers, etc.) and community partners.
• Work with Co-Program Director and other school supervisors to coordinate summer activities for VFZ participants.
• Provide general recreation support throughout the year.
• Professionally engage in all required agency, school, and community meetings.
• Support agency events and functions, including Town Halls.
• Working with the Director of Milwaukee Youth Services, Co-Directors of MPS VRP to ensure compliance with the HUB requirement, including paid student employment (400 hours), and student career awareness (10 hours).
• Ensure all VRP staff receive written authorization from the parents or guardians of students being mentored.
• Working with the Director of Milwaukee Youth Services and Co- Directors of MPS VRP to address all personnel issues raised by MPS within two business days. Ensure HR and VP are informed of all personnel matters.
• Facilitate youth and family surveys for the VRP program, send results to the VP and Director of Milwaukee Youth Services.
• Ensure compliance with Empathy Interviews with youth and program staff involved with the with the VRP, under the direction of the VP and the Empathy Interview Committee to ensure all programs employ a Trauma Informed and Person-Centered Approach in service delivery.
• Participate in annual audits of the VRP with the VP and Director of Milwaukee Youth Services, including required data and reporting for MPS, according to the MPS Scope of Services.
• Provide support to employees assigned to the Supervisor with the required databases after training from the Co-Program Director and Director of Milwaukee Youth Services (AWARDS and MPS systems) and monitor their progress and compliance through weekly QA Checks with the support of the Program & Quality Assurance Specialist and Director of Milwaukee Youth Services.
• Support the Co-Program Director and Director of Milwaukee Youth Services to ensure all data is timely, entered, and accurate for tracking and reporting on the program goals, benchmarks, and annual MPS Performance Metrics to ensure renewal of the contract each year for the life of the contract.
• Support staff to remain in compliance with all WCS policies and procedures (Power DMS).
• Working with the Director of Milwaukee Youth Services and Co-Directors of MPS VRP to uphold and promote a positive and supportive culture for individuals served and program staff and leaders.
• Maintain confidentiality for persons served within all written and verbal communications.
• Adhere to WCS Policies and Procedures, and that all VRP staff and leaders review and sign off on policies and procedures in Power DMS.
• Other duties as assigned by the Director of Milwaukee Youth Services and Co-Directors of MPS VRP.

Other Duties and Responsibilities:

Other job-related duties may be necessary to carry out the responsibilities of the position.

Job Qualifications:

Knowledge, Skills and Abilities:

This person must have exceptional customer service and person-centered skills. Must possess exemplary verbal and written communication skills, along with strong computer skills that include Microsoft Word, Excel, and database applications. Requires being good at detailed work and utilizing analytical and problem-solving skills. Ability to multitask, organize, and assist others to implement procedures and practices. Must be sensitive to cultural, ethnic, and disability issues.

Minimal Qualifications:

• HS. Diploma/Equivalent (bachelor’s degree-preferred).
• Two years minimum of experience with justice involved youth, reporting, quality assurance, and strong customer service skills.
• Strong computer skills including typing and ability to use Microsoft programs, databases, etc.
• Advanced organization skills.
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of participants the agency service.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Meet all the employee requirements including references, criminal and caregiver background check, drug test, and driver’s record check.

Other Job Information (if applicable):

Work Relationship and Scope:

Reports directly to the Co- Directors of MPS VRP and works closely with the Director of Milwaukee Youth Services and Vice President of Court & Community Reintegration Services. The Site Supervisor oversees a team of 3-5 staff members. Interacts with youth and parents served by the program, MPS leadership, VRP team members, and other WCS leadership and staff to carry out the duties outlined in the job description.

Personal Attributes:

The person in this position must be passionate about the WCS mission and be a role model for accountability and a culture of excellence by virtue of high-quality program standards and compliance. Be a collaborative team player. Follow agency Code of Conduct and Leadership Code of Conduct. Adhere to established policies and procedures of the agency and of all funding sources. Conduct self in an ethical manner. Maintain professional and respectful relationships with all youth and families involved with the program, MPS staff and leadership, WCS staff and all external persons and agencies involved with service provision. Show sensitivity toward cultural, ethnic, and disability needs.

Working Conditions:

Work is performed in a fast-paced office setting. Must be comfortable being around and/or interacting with youth and their families, MPS leadership and staff, WCS leaders and staff, and admin departments for program support (HR, IT, Finance, PQI). Must follow expectations of MPS and WCS specific to hours and availability, spending time at the 7 MPS schools supporting staff and attending required meetings with MPS and WCS leadership. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands:

May require sitting at a desk and/or computer for two or more hours at a time. Requires significant computer work. Driving for the position is required, performing work at 7 locations.

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