Minimum Qualifications
Three (3) years of hands-on experience in implementing and configuring ServiceNow ITSM, including participation in at least one full cycle implementation. ServiceNow Certified Implementation Specialist in ITSM
Desired Qualifications
Extensive knowledge of JavaScript, Familiarity with UI, SQL, HTML and CSS
Knowledge of XML and structural programming concepts
Knowledge of ITIL processes
Experience in developing ServiceNow report
Experience in ServiceNow Playbook development
Experience in inbound and outbound data exchange development between ServiceNow and other systems via API (REST and SOAP)
Familiar with Remedy ITSM, Microsoft PowerBI, ServiceNow CSM, ServiceNow NowAssist is preferable
Scope of Services
Develop ServiceNow ITSM technical implementation and migration plan
Install, configure and customize the ServiceNow ITSM platform (business rules, UI policies, workflow, playbook, table) to align with requirements
Migrate configurations, user access, service requests, incident, workorder, change requests from an existing system to ServiceNow ITSM
Configure integrations between ServiceNow and other systems to enable seamless communication and data exchange using APIs and data load
Create reports for ITSM data in ServiceNow and Microsoft PowerBI
Review current LAUSD ServiceNow CSM setup and assist with troubleshooting issues
Analyzes system performance and adjusts various tuning parameters or code for best performance
Performs unit test, UAT, stress test scenarios with technical staff
Implement on-going enhancements requests
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