Job Description

Position: Consultant I ServiceNow

Location: New York NY 10119

Duration: 6 Months

Job Type: Contract

Work Type: Hybrid

Job Description:

• We are seeking an experienced ServiceNow ITSM Implementation Testing Specialist to lead the testing efforts for a ServiceNow ITSM implementation project.
• This role combines technical expertise strategic oversight and strong communication to ensure seamless test planning execution and stakeholder alignment.
• The ideal candidate will design and manage comprehensive testing strategies coordinate crossfunctional teams and instill confidence in the quality of the implementation.
• This is a critical opportunity for a driven professional passionate about delivering reliable scalable and highquality solutions.

Key Responsibilities:

Test Development

• Develop and maintain a comprehensive test plan outlining scope objectives and strategies.
• Design detailed scalable test cases and scripts to ensure complete coverage and alignment with business objectives.
• Build robust testing frameworks tailored to ServiceNow ITSM incorporating best practices and stakeholder feedback.

Test Management

• Oversee all testing phases ensuring timely execution and defect resolution.
• Coordinate crossfunctional teams track progress and maintain alignment with project goals and timelines.
• Provide clear reporting and governance to ensure consistent quality and executive visibility into testing outcomes.

Test Execution

• Execute and monitor test activities ensuring results meet technical and business requirements.
• Facilitate UAT sessions capture user feedback and validate system readiness for golive.
• Present outcomes to stakeholders addressing discrepancies and ensuring confidence in the implementations success.

Stakeholder Communication

• Act as the central point of contact for all testingrelated activities ensuring timely updates to stakeholders.
• Deliver clear and concise reporting on test progress defects and readiness to both technical and nontechnical audiences.
• Build trust with stakeholders by instilling confidence in the testing process and ensuring alignment with organizational goals.

Required Skills and Experience:

• Strong experience in ServiceNow ITSM testing including SIT UAT regression and performance testing.
• Expertise in developing test plans frameworks and scripts for largescale implementations.
• Excellent analytical and communication skills to ensure effective testing and stakeholder alignment.
• Familiarity with ServiceNow Automated Test Framework (ATF) and similar tools.
• Experience in highstakes environments such as financial services or regulated industries.

Certifications:

• ServiceNow Implementation Specialist certification
• Additional ServiceNow certifications in ITSM or related domains

Soft Skills:

• Strong leadership organizational and stakeholder management skills.
• Ability to adapt to dynamic project requirements and maintain focus on quality outcomes

Job Tags

Similar Jobs