Job Description
Job Details Job Location Jerry Ulm CDJR - Tampa, FL
Salary Range $50,000.00 - $70,000.00 Commission/year
Description Jerry Ulm Chrysler Dodge Jeep Ram is a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified
Service Advisor to our team at Jerry Ulm. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Average pay ranges: $50,000-$70,000 depending on experience*
In addition to competitive pay, we offer our associates the following benefits: - Health insurance, Dental insurance, Vision, Life, Disability insurance
- 401(k) with company match
- Paid time off
- Professional work environment, with job training and advancement opportunities
- Flexible Work schedule
- Employee Discounts
- Growth Opportunities
- Tenure bonus
- Additional income opportunities (monthly)
- Company Trips - Awards
RESPONSIBILITIES: - Greets all customers promptly; provides timely professional service.
- Check customer in with Tablet / Ipad
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Estimates cost and completion time/settles customer accounts.
- Communicates with customer about status of work (Phone, Text, Video and Email)
- Coordinates activities to ensure repair work is fixed right the first time and completed on time.
- Communicates efficiently with the technicians
- Obtains the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
- Meets or exceeds goals for add-on sales.
- Delivers the right car in perfect condition every time.
- Identifies repeat customers/first time customer and treats them accordingly.
- Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
- Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.
- Documents repair order changes.
- Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
- Promptly addresses and resolves customer viewpoint and service follow-up issues.
Qualifications QUALIFICATIONS FOR A SERVICE ADVISOR / WRITER: •18 year or older
•Valid Driver's License
•Willingness and Desire to work with technology (tablet, computer, cell phone)
•Fleet/Commercial Advisor experience
•Excellent communication skills
•Excellent customer service skills
•Work on your feet (lot of walking back and forth)
•Ability to set and achieve targeted goals
*see hiring manager for details
EOE/DFWP
Job Tags
Flexible hours,