Job Description

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the team

👋 You will be joining a dynamic and passionate People Ops team of 15 individuals, divided into three departments: People Operations, People Experience & Success, and Talent Acquisition.

✍️ Our team is dedicated to creating an exceptional environment that fosters the growth of exceptional people. The Talent Acquisition Team comprises five dedicated members, including four recruiters and a Talent Acquisition Manager. They collaboratively manage recruitment efforts for both technical and non-technical roles spanning across Europe and the United States.

We are seeking a Senior Technical Recruiter to assist us in scaling the engineering and product teams in Europe but not only.

What You’ll Do

• Lead end-to-end recruitment processes, from sourcing and candidate engagement to interviewing, negotiating offers, and onboarding for senior technical roles.

• Develop innovative sourcing strategies to attract top-tier talent, ensuring continuous improvement in outreach, candidate experience, and relationship building.

• Partner with hiring managers as a strategic advisor, aligning recruitment strategies with business goals and providing insights on market trends and talent availability.

• Mentor junior recruiters, fostering their growth in technical recruiting, time management, and data-driven decision-making.

• Spearhead recruitment projects for high-impact roles, including leadership and senior management positions, ensuring timelines and objectives are met.

• Utilize recruitment tools and ATS platforms efficiently, customizing processes to optimize hiring workflows.

• Analyze and manage recruitment data, reporting on key metrics such as time-to-hire, cost per hire, and ROI, driving continuous improvement and operational efficiency.

• Collaborate with cross-functional teams, facilitating alignment and communication across stakeholders, ensuring recruitment goals are met.

• Create, implement, and refine recruitment frameworks that prioritize diversity, inclusion, and mitigation of hiring bias.

• Continuously monitor market trends, adapting recruitment strategies to stay competitive and attract top talent.

Who You Are

• Proven experience as a senior recruiter, with a strong focus on technical and engineering roles, including developing and executing complex sourcing strategies.

• Skilled in candidate relationship management, building long-term relationships, delivering high-quality candidate experience, and closing top-tier talent.

• Expertise in stakeholder management, acting as a trusted advisor to hiring managers, aligning recruitment strategies with business needs, and providing market insights.

• Proficiency with ATS platforms and recruitment tools, customizing workflows to improve efficiency and ensure the best use of available features.

• Experienced in leading high-impact recruitment projects, including leadership and senior management roles, while maintaining a focus on diversity, inclusion, and bias mitigation.

• Strong analytical abilities, with a data-driven approach to recruitment metrics, reporting, workforce planning, and continuous improvement of processes.

• Skilled in mentoring junior recruiters, guiding them on best practices, time management, and recruitment techniques, fostering their growth and development.

• Excellent communication and collaboration skills, promoting clear, concise, and effective communication within recruitment teams and across business stakeholders.

• Exceptional organizational and time management skills, adept at managing multiple priorities and deadlines while optimizing team efficiency and effectiveness.

• Proactive and adaptable, with a commitment to continuous learning, staying informed of recruitment trends, and making informed decisions to address challenges and improve performance.

This role requires a seasoned recruiter who thrives in fast-paced, high-stakes environments and is passionate about building a world-class engineering team.

Perks & Benefits

• 🏖️ 5-week vacation plus 2 weeks RTT

• 🤕 Paid sick leave

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 🚊50% of public transportation reimbursed

• 🍽️ Personal credit card to buy lunches (we use Swile )

• 🏥 We provide private health insurance (we use Alan )

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com

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