About Us:
Sullivan Gift is a leading provider of premium floral and giftware products. For decades, we have been committed to delivering quality, creativity, and joy to our customers. Our dedication to exceptional customer service and innovative design has made us a trusted name in the industry. As we continue to grow, we are looking for a Senior Manager, Customer Service to help drive our customer service operations and uphold our commitment to excellence.
Why Join Us?
We offer a dynamic and collaborative work environment with opportunities for growth and professional development. If you are passionate about customer service and looking to make an impact, we encourage you to apply.
We are seeking an experienced Senior Manager, Customer Service to oversee and support the daily operations of our Customer Service team. In this role, you will ensure that high-quality service is provided to all customers, sales teams, and representatives. You will also be responsible for developing and implementing strategies to foster a positive, customer-centric experience, driving department efficiency, profitability, customer satisfaction, and loyalty.
Key Responsibilities:
1. Strategic Leadership and Operational Management:
2. Support Customer Service Team:
Education and Experience:
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