Job Description

This is a global IT position, working as a global analyst to improve business efficiency with an automation mindset.

1. SAP SD Analyst - Design, implement and deploy SAP ERP solutions for Sales & Distribution , including Sales Order Processing, Billing, Pricing, Shipping and EDI Trading Partners.
2. Sales Automation – design, implement and support applications to automate systems data entry using EDI, SFTP, data exchange tools to automate and reduce manual data entry in SAP, CRM and other Bolton systems.
3. Web sites – support Sales and Marketing areas related to corporate websites and customer portals.

Duties:

SAP SD Analyst

• Participate in process analysis and redesign to enhance system capabilities.
• Facilitate the implementation and support of SAP SD functionalities as follows:

1. Master Data Management

• Customer Master Data : manages essential information about customers, including contact details, payment terms, and credit management data.
• Material Master Data : manages details about all products and services offered, such as material types, pricing, and inventory levels.
• Pricing Conditions : manages pricing strategies, discounts, surcharges, and taxes applicable to products and services.
• Credit Management : Monitors customer credit limits and payment behaviors to mitigate financial risks.
• Output Determination : Controls the generation and distribution of sales documents like order confirmations and invoices.

2. Sales Order Processing

• Inquiry and Quotation Management : Handles customer inquiries and generates quotations based on material availability and pricing conditions.
• Sales Order Creation : Facilitates the entry and processing of sales orders, incorporating pricing, availability checks, and delivery schedules.
• Contracts and Scheduling Agreements : Manages long-term agreements with customers, outlining terms for recurring deliveries.
• Availability Check : Verifies stock levels and delivery dates, integrating with Material Requirements Planning (MRP).

3. Shipping and Delivery

• Delivery Processing : Oversees the creation of delivery documents, picking, packing, and goods issue posting.
• Transportation Management : Plans and executes transportation activities, including route determination and shipment scheduling.
• Batch Management : Tracks and manages batches of products for quality control and regulatory compliance.
• Loading and Packing : Organizes the efficient loading and packing of goods toptimize space and ensure safety.

4. Billing and Invoicing

• Invoice Generation : Creates billing documents based on deliveries or services rendered, integrating with Financial Accounting (FI).
• Rebate Processing : Manages rebate agreements and calculates rebate amounts due to customers.
• Credit and Debit Memo Processing : Handles adjustments to billing documents for returns, cancellations, or pricing errors.
• Intercompany Billing : Facilitates billing between different company codes within the organization.

5. Sales Support and Customer Service

• Pre-sales Activities : Includes marketing campaigns, customer inquiries, and quotation tracking to support the sales team.
• Customer Complaints and Returns : Manages returns processing and resolution of customer complaints.
• Service Orders : Handles after-sales services like repairs and maintenance requests.
• Customer Interaction Center : Provides a centralized platform for managing customer communications and service tickets.

6. Foreign Trade and Legal Compliance

• Export/Import Management : Manages international trade processes, including customs documentation and compliance with trade regulations.
• Intrastat Reporting : Generates statistical reports for intra-European Union trade activities.
• Trade Preference Processing : Determines eligibility for trade agreements and preferential tariffs.

7. Integration with Other SAP Modules

• Materials Management (MM) : Aligns sales activities with inventory management and procurement processes.
• Financial Accounting (FI) : Ensures accurate financial reporting and revenue recognition from sales transactions.
• Controlling (CO) : Supports cost analysis and profitability assessments related to sales activities.
• Production Planning (PP) : Coordinates sales orders with production schedules to meet customer demands.

8. Basic Functions and Customization

• Pricing and Taxation : Configures complex pricing structures, taxes, and surcharges to meet business requirements.
• Text Management : Allows for the inclusion of standard or custom text in sales documents for communication purposes.
• Account Determination : Automates the assignment of revenue accounts during billing.
• Partner Functions : Defines roles of business partners involved in sales processes, such as sold-to, ship-to, and bill-to parties.

9. Advanced Features

• Variant Configuration : Enables the customization of products based on specific customer requirements.
• Third-Party Order Processing : Manages orders fulfilled by external vendors directly shipping to customers.
• Make-to-Order Production : Coordinates the production of goods specifically made for customer orders.
• Batch Split Functionality : Allows splitting deliveries into multiple batches for better inventory control.

10. Reporting and Analytics

• Sales Information System (SIS) : Provides comprehensive reporting tools for sales analysis, forecasting, and performance monitoring.
• Logistics Information System (LIS) : Offers detailed insights into logistics operations, including shipping and inventory levels.
• Customer Analytics : Analyzes customer behavior, purchasing patterns, and profitability.

11. Reporting and Analytics

• Role Assignment : Assigns different roles to business partners in a transaction, such as sold-to party, ship-to party, bill-to party, and payer.
• Partner Determination Procedures : Automates the assignment of partner functions during sales document processing.

12. Workflow Automation

• Process Automation : Utilizes SAP Workflow to automate routine tasks and approvals within the sales cycle.
• Alerts and Notifications : Sends automatic alerts for critical events like blocked orders or credit limit breaches.

13. EDI and IDoc Processing

• Electronic Data Interchange (EDI) : Enables electronic communication with customers and vendors for orders, deliveries, and invoices.
• IDoc Processing : Uses Intermediate Documents (IDocs) for data exchange between SAP systems and external partners.

Business Strategy, Processes & Administration

• Proactively identify and propose business processes and/or system enhancements.
• Work self-directed and independently; may act as subject matter mentor to more junior members.
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements.
• Analyze business requirements (As Is), design business process and propose Blueprint functional solution for To Be future state.
• Design functional specifications for reports, interfaces, enhancements, workflow and forms.
• Facilitate workshops to collect business requirements.
• Design, configure, customize, test and document SAP SD features.
• Manage third parties on project execution and improvements.
• Act as liaison with client for troubleshooting: investigate, analyses, and solve software problems.
• Participate in system upgrades, inclusive of end-to-end testing.
• Develops, coordinates and implements plans to test processes and configuration assuring quality of any additions, changes or deletions to the system.
• Create and maintain proper documentation such as Process, Procedures & Training
• Train users on processes, procedures and systems.
• Support daily Operations Issues – Prioritizing critical issues.
• Handle changes or emergency transports as needed for high priority issues;
• Provides timely response tend user calls and help desk tickets assisting in problem resolution (helpdesk-role).
• Liaison between business and IT.
• Maintains focus on security, standards and compliance policies while building optimal solutions.
• Ensure that tickets are closed according to SLA pre-defined.

Minimum Required Education, Background and Experience:

• Ten (10) years of experience in a full cycle implementation as well as in support projects.
• Ten (10) years designing and configuring SD modules knowledge of the key integration points between the other SAP modules (MM, FI, CO, PP experience is an asset).
• Experience in a manufacturing environment.
• Ability to multitask and manage multiple deliverables and projects at the same time.
• Bachelor's degree (IT, Business Management or related).
• Extensive experience in managing projects with third parties (team management, project cost, resources and timeline management, weekly meetings, project leadership reporting).
• Must have achieved the Go-Live date and gave Go-Live and Post Live Support. Conducted end user training, institution of help desk and end user documentation.
• Must have coordinated with technical consultants (ABAP consultants) and gave functional specifications for customizing reports according to the user requirements.
• Must have been involved with coordinating unit and integration testing with other modules and created test scenarios.
• Extensive functional experience including two full life cycle SAP-ECC 6 implementation, Customization and production support/coordination in SD module.
• Implementation experience includes business requirement analysis, mapping clients' business process to SAP processes (As Is-To-Be), GAP analysis, Configuration, Re-engineering, Prototyping, Testing, Training, Documentation & Post Go-Live Support.
• Well versed with ASAP methodology for structured and systematic SAP project implementation.
• Ability, availability to travel, as dictated by business needs. Must have a valid driver license, auto insurance and appropriate travel documentation (including, but not limited to, passport).
• Strong communication skills in the English language (listening, verbal, written, presentation, inter-personal).
• Exhibits and consistently upholds values of Excellence, Accountability, Teamwork, Integrity, Inspirational.

Preferred Education, Experience and Knowledge:

• Bachelor's degree in information technology.
• Understanding of accounting business processes.

Pay Transparency

The current pay rate for this position is $120,000/yr – $135,000/yr. Rate of pay will depend on factors such as market conditions and location, job-related knowledge and skills, education, training and experience. If hired, employment will be at will. The Company reserves the right to modify pay, as well as any other discretionary payment or compensation program, at any time.

EEO Statement

Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws. (PM18)

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