Job Description
GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
POSITION SUMMARY / ESSENTIAL FUNCTIONS
This is a job onboard a Cruise Ship.
This job is to assist Japanese speaking passengers; Acts as a filter for guest complaints or concerns to Concierge;; Ensures front desk logs and reports are maintained within Company Standards;; Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out; Pro-active approach to problem solving;; Telephone duties;; Any administrative duties as required;; Comment card data entry and other administrative duties as required;; Embarkation and debarkation duties (guest check-in);; Ensures sufficient amount of printed matters available at all times;; Logging guest issues in front desk logs and ensures follow up completed;; Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc.;; Attends front office meetings;; Compiles with front office meetings minutes and decisions;; Daily follow-up of all front desk logs;; Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser; Responsible for setting up guest account, cash payments and guest account queries;; Providing US Dollars and foreign currency exchange services to guests;; Providing Cash Advances and Foreign Currency Account Payments to guests;; Safe Audits daily and foreign currency audits;; Attending on board gaming activities and preparing final figures and audits;; Accounting duties as instructed by Chief Purser or Second Purser;; Answering guests' account queries and follow up on any account discrepancies;; Follow up on obtaining method of payment and declined credit cards as per Second Purser's instructions.; Assists, where necessary, in training new reception staff in front office operations;; Promotes and Participates in Signature Service Training Program; Participate in crew and passenger safety drills according to instructions from ship’s command;; Comply with company safety and pollution prevention regulations;;
EDUCATION
Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale and NVS; Hospitality Background required;; Reception and Front Office background required;;
REQUIRED ABILITIES / PHYSICAL REQUIREMENTS
Fluent in Japanese; Excellent communication skills.; Respect for all co-workers and guests Pride in your work by creating positive energy, excitement and fun; Outgoing personality, open minded and flexible; Able to work 7 days a week; Demonstrate positive behaviors; smiling, being polite and courteous; Able to develop a camaraderie with team members; Ability to work in an international environment;; Ability to live in close quarters and share limited space with other cabin-mates; Ability to work under pressure and maintain a pleasant working environment; Excellent appearance; To be able to meet all pre joining requirements.;
Work Experience Requirements
All applicants must have previous experience in working Front Desk in a hotel or on a Cruise Ship.
Job Tags
Work experience placement, Gangs, Flexible hours,