Job Description

Current UC employees must apply internally via SuccessFactors >

Founded in 1819, the University of Cincinnati ranks among the nation?s best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls ?the most ambitious campus design program in the country.?

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC?s momentum has never been stronger. UC?s annual budget tops $1.65 billion and its endowment totals $1.8 billion. The University?s overall regional economic impact exceeds $10.6 billion, paving the way for the future of Cincinnati.

Job Overview

Committed to the student and member experience, the Program Manager has direct responsibility for the Member Services Staff, staff training, customer service, maintaining member accounts including membership renewals, freezes, and cancellations, locker and towel rental, and pro shop services. This position also assists in the recruitment and retention of members, department marketing, member management software system administration, leadership of Member Services Leads, and collaboration with other units to implement successful programming and events.

A vital component of this role is a demonstrated ability to work autonomously with initiative, critical and creative thinking, as well as a strong commitment to student development and success, collaboration, and customer service. Lastly, this position has financial, administrative and personnel responsibilities and will serve on departmental committees and work teams.

This position includes the ability for a hybrid work schedule with up to 20% work from home option. In accordance with UC policy, this option is subject to change.

Essential Functions

?    Coordinates the execution of Member Services Staff responsibilities.
?    Hires, trains, schedules, leads and develops Member Services student staff.
?    Provides tools for new employee training and staff meetings.
?    Develops/revises employee handbooks, policies and procedures as needed.
?    Fosters a customer-centric culture through training and development of the team.
?    Works closely with Member Services professionals and Student Leads to continuously develop the Member Services Staff.
?    Manage, design, develop, modify and present retention programs including member appreciation and engagement events to meet and exceed customer expectations. 
?    Perform needs assessment and make recommendations.
?    Maintains process to freeze, renew, or cancel memberships including associated communications and recordkeeping.
?    Coordinates appropriate pro shop inventory levels and daily reconciliation. Works in partnership with new and existing wholesale vendors.
?    Manages locker rental, towel rental, equipment check-out, and member parking.
?    Assists in coordinating membership, program, and service sales and facility access.
?    Assists in coordinating member management software including system administration and policies and procedures.
?    Act as liaison within Campus Recreation on events and programs to facilitate communication to the Member Services staff.
?    Assists with marketing efforts including membership promotions and special events to internal and external entities and community organizations.
?    Assists in coordinating member communications including e-newsletter; Campus Recreation website; membership, brochures, forms, and flyers; social media communications (Facebook, Twitter,     Instagram, TikTok, Sprout Social) and digital signage.
?    Instructs staff in American Red Cross CPR/AED Professional Rescuer Training (Instructor training is provided).
?    Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree.
• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

• Three (3) years of relevant experience

Additional Qualifications Considered

• Degree in business administration, marketing, communication, recreation or related field.
• One (1) year of staff supervision. Experience training, developing and evaluating staff.
• Three (3) years of experience in customer service, member services, management, business operations or related area.
• Proven commitment to staff development and customer service.
• Knowledge of various related systems, including CSI/Rec Automation, SubItUp, Connect 2 Concepts (C2C), Canva, and Microsoft Office.
• American Red Cross CPR/AED for Professional Rescuers with First Aid Instructor certification. Must be certified within 6 (six) months of employment.

Application Information

Please submit:

• Cover letter
• Résumé
• List of at least three references with your online application.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Competitive salary range of $46,000-$50,000 dependent on the candidate's experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.
• Enjoy discounts for on and off-campus activities and services.

For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.edu . 

The University of Cincinnati is an Equal Opportunity Employer.

REQ: 96815 

About University of Cincinnati

HISTORY IN BRIEF - The University of Cincinnati is a public urban serving research institution that was founded in 1819 and today is one of the country’s largest universities offering more than 350 academic programs to more than 44,000 students. UC has many top ranked programs in areas such as Music and Arts, Medical and Human-Services, Criminal Justice and more. Located in an urban setting, UC is close to the heart of Cincinnati and allows easy access for students to enjoy all that the city offers. UC is also the alma mater of many notables such as President William Howard Taft; Albert Sabin, developer of the oral polio vaccine; Astronaut Neil Armstrong and Mary Weinberg, 2008 Olympic gold medalist. UC is classified as a Research University (Very High Research Activity) by the Carnegie Commission and is ranked as one of America’s top 35 public research universities by the National Science Foundation. UC jumped 17 spots in the U.S. News & World Report rankings in the past two years alone. In addition to being named a “green university” by Princeton Review, UC has been named one of the world’s most beautiful campuses by Forbes and Delta Sky magazines. Learn more at ... N STATEMENT - The University of Cincinnati serves the people of Ohio, the nation, and the world as a premier, public, urban research university dedicated to undergraduate, graduate, and professional education, experience-based learning, and research. We are committed to excellence and diversity in our students, faculty, staff, and all of our activities. We provide an inclusive environment where innovation and freedom of intellectual inquiry flourish. Through scholarship, service, partnerships, and leadership, we create opportunity, develop educated and engaged citizens, enhance the economy and enrich our University, city, state and global community.

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Job Tags

Holiday work, Work experience placement, Winter season, Worldwide, Flexible hours,

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