Job Description

Primary Responsibilities: 1. Model a high energy, world-class service and sales culture within the branch and credit union. 2. Proactively solicits new residential mortgage business and sells First Community Credit Union mortgage products to meet established loan quality and production goals. 3. Continually identifies, develops and maintains a quality network of business relationships that serve as a recurring source of referrals for new mortgage lending opportunities. 4. Responds to customer inquiries and referrals that are generated from both their own contacts and from other First Community Credit Union business channels. 5. Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advise customers of product/pricing policies and guidelines, and gather any additional required information. 6. Ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements. Primary Qualifications: Passionate and enthusiastic; possess world class service and leadership skills; strong knowledge and understanding of FCCU products and services; strong lending and underwriting skills. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Live the First Community Credit Union Mission, Vision and Values within the organization and our communities. 2. Assist in branch services and operations as needed to serve our members. 3. Instill an energetic, world-class service and sales culture that continually strives to improve the way we serve our members. 4. Build strong relationships with new and existing members that lead to sales, cross-sales and sales referrals. Identify member needs and align products and services that help achieve their financial goals and those of the credit union. 5. Assist in promoting a strong sales culture with the credit union. Mentor and motivate front-line staff.

1. Passionate and enthusiastic.
2. Strong leadership skills; including planning, organization, communication, mentoring, coaching, staff development, and goal setting.
3. World-class service skills.
4. Intermediate knowledge of credit union products; services; loan policies and procedures.
5. Strong sales and sales coaching skills.
6. Demonstrated success in prospecting, generating leads, closing business and consistently meeting/exceeding production goals.
7. Verifiable, established network of referral business including Real Estate professionals and other centers of influence.
8. Demonstrated understanding of mortgage processing, underwriting and closing procedures.
9. Understanding of Federal and State Regulations governing Real Estate Lending.
10. Strong computer skills including a fundamental understanding of Microsoft Office applications, database management and previous experience utilizing laptop technology for communication purposes including accessing rate, credit and loan status information.
11. Solid time management skills and the ability to organize; prioritize and perform multiple tasks simultaneously.
12. Ability to communicate clearly and effectively, both verbally and in writing across a variety of audiences.
13. Ability to analyze and comprehend complex financial data and provide financial alternatives.
14. Professional and effective interpersonal skills.
15. Enthusiasm for assignments and the ability to meet established timelines.
16. Knowledge of intermediate math (calculations and concepts involving decimals, percentages, fractions, etc.)
17. Availability to work weekends and extended hours, as needed.
18. Availability to attend special off site sales events and credit union functions, as needed.
19. Outgoing personality, with the ability to ask for new business and capable of making outbound phone calls.
20. Works well with others and follows directions.
21. Able to work independently.
22. Detail oriented.

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