Job Description

CareGard  continues to grow !!

Who is CareGard?

CareGard Warranty Services, Inc.  is an extended warranty company that administers vehicle service contracts and other vehicle protection products sold through car dealerships, finance companies, and automotive manufacturers (OEM).

Founded in 1994 to deliver superior service,  CareGard  has been on a mission to improve the automotive industry by developing people and building a company based on values that dealerships and contract holders can trust. Today,  CareGard  has grown into one of the top extended warranty providers in the nation and has one of the best Google ratings.  This growth has created a need for an   additional Claims Adjuster I on our team.

Are you interested in making your mark? Do you want to work for a company that will celebrate your wins while promoting your development?

Are you a recent college graduate searching for a company willing to invest in you where you can start and grow your career?  Are you looking for growth & stability in today’s not-so-stable environment? (We did not lay off employees during the 2008/2009 recession or the COVID pandemic).  

Then  CareGard  is the place for you!

Who is a Claims Adjuster I?

Claims Adjuster I are our front line in communication, working directly with our clients and customers daily. One of CareGard’s Values is to wildly exceed clients’ expectations and this value is exemplified in our Adjusters. As the ideal Ancillary Claims Adjuster, you will provide high-quality customer service through various contact forms. This role is responsible for adjudicating ancillary claims (tire, etch, battery, windshield, etc) and answering questions about claims status and contract coverage for customers, repair facilities, and coworkers.  This position is perfect for those with at least 2 years of automotive mechanical experience as a lube tech or service advisor who want to start their career outside the shop.

Duties and Responsibilities:

• Understand Ancillary policies to adjudicate claims
• Verification of submitted claim requests to ensure they comply with the terms of contract coverage
• Process verified claims in an online portal, including documenting all communications
• Work directly with repair facilities, providing payment on approved claims
• Answer internal/external claim and coverage inquiries via phone, email, mail, and fax communications
• Work with other adjusters and other departments to ensure accuracy & timely customer service
• Timely and accurate record keeping, including data entry, analysis and storage of incoming documents, spreadsheet management, and tracking needed follow-up communications.

Benefits offered:

• Nine Paid Holidays
• Education/Licensing assistance
• Paid time off (10 days the first year)
• No evenings or weekends
• Health/Dental/Vision Insurance
• Employee recognition and company events

Qualifications:

• 2 years experience as a Lube Tech or Service Advisor (preferred)
• Excellent Customer Service skills 
• Career minded.
• Values continued growth.
• Bilingual - Spanish/English (preferred) 
• Working knowledge of Microsoft Word, Excel, and Outlook products.
• Data Entry (accuracy a must).
• Clearly communicates information to callers and accurately obtains all required information.
• Reliability and dependability are a must in this position
• Work onsite Monday - Friday (Grapevine, TX)

Hourly rate: starting at $15.50, with opportunity for advancement 

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