live chat agent Job at capco wipro, New York, NY

cTNZT1UraVNLVHBvL2wzY2ZpMnJJNjVrbVE9PQ==
  • capco wipro
  • New York, NY

Job Description

We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Chat Agent Duties and Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements and Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Job Tags

Holiday work, Part time, Flexible hours, Afternoon shift,

Similar Jobs

Library Systems & Services

Library Associate 3 Job at Library Systems & Services

 ...The Library Associate 3 role is the senior role in the Library Associate job family, is found in large library locations (staff over...  ...recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, support client discretion... 

Friends of Youth

Facilities Technician - Facilities Job at Friends of Youth

 ...repairs the buildings, facilities, utility systems, equipment, and grounds. They are responsible for planning, budgeting, and scheduling...  ...by honoring and celebrating diverse characteristics and expressions of personal identity. Strong commitment to Friends of Youth... 

KLAMATH BASIN BEHAVIORAL HEALTH

Certified Medical Assistant Job at KLAMATH BASIN BEHAVIORAL HEALTH

 ...Program is open to licensed primary care medical, dental, and mental and behavioral...  ...also be determined by your education and experience as required by the role, as well as internal...  ...HSA)~ Employee Discounts ~ Employee Assistance Program (EAP)~ Wellness Program ~ Tuition... 

The Springs Resort and Spa, Pagosa Springs, CO

Housekeeping - The Springs Resort Expansion Pagosa Springs Co B Job at The Springs Resort and Spa, Pagosa Springs, CO

 ...kitchens, bathrooms, bedrooms, and living areas following detailed housekeeping checklists. Perform tasks such as vacuuming, mopping, washing, trash disposal, dusting, polishing, and scrubbing as needed. Maintain uniforms and nametags in good condition. Assist with... 

Palm Healthcare

Locum Tenens CRNA Job at Palm Healthcare

 ...Salary: $170.00 - $195.006-Month LOCUM CRNA role Springfield, Virginia. Multiple Opportunities Available! Come and visit the Washington DC extended area, check out our country history, boat on the Potomac, hike the Appalachians to the west and much more in this...