Job Description

The Library Associate 3 role is the senior role in the Library Associate job family, is found in large library locations (staff over 20) and may supervise Junior Library Associates. The primary responsibility is at the circulation desk, providing excellent customer service handling and overseeing the opening of accounts, placing holds, processing interlibrary loans, handling fines, processing lost materials and problem solving patron accounts. A portion of the Library Associate 3 job may also be to plan and facilitate library programs and/or volunteer coordination. 

PRIMARY RESPONSIBILITES

• An individual must be able to perform each essential duty and responsibility satisfactorily. 

• Provides customer service to patrons by greeting, providing tours and assisting patrons in all areas of the library 

• Supervise junior Library Associates which includes managing performance, evaluation, interviewing/hiring, training and approving timesheets 

• Work closely with Librarians and library management to plan, implement and promote 

• programming activities 

• Processes newly acquired library materials, including all identifying stamps, labels, RIDF and covers 

• Inform library patrons of rules of conduct as necessary, and enforce those rules when appropriate 

• Maintain circulation records and oversee the mailing of library materials to patrons in homebound or other programs 

• Process damaged materials to ensure collections are maintained in a good condition 

• Assist with library opening and closing procedures 

• Support reference desk in assisting patrons with questions 

• Coordinate volunteers and assign duties, providing necessary training 

• May coordinate volunteers and assign duties, providing necessary training 

• Know and understand the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, support client discretion of materials available at your local library(ies) 

• Follow all legal and policy requirements related to patron privacy and custodianship of patron records 

• Other duties as assigned 

Requirements

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, 

training and/or work experience required. 

• H.S. Diploma or GED required, Bachelor’s degree preferred 

• Three years library experience preferred 

• One-year supervisory experience preferred 

• Proficiency with library systems and databases 

• Excellent communications skills, both written and verbal 

• Multilingual speaking is a plus 

• A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint is desired 

• Excellent customer service skills 

• Ability to work a regular schedule that may include a combination of days, evenings and weekends 

Benefits

Medical, Dental, Vision

401k

Tuition Assistance

PTO

Wellness Resources

40 hours a week

$15/hr

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