Job Description

Internal Job Number: P05039CT

Description:

This recruitment will be used to fill one full-time Information Technology Consultant, competency level 3, 9-month, position for the College of Business at Oregon State University ( OSU ).

This position plays a pivotal role within the Volunteer Income Tax Assistance ( VITA ) program, ensuring that IT systems and applications align with the unique needs of the program and providing essential IT support to staff and volunteers. The incumbent will engage in comprehensive system analysis, focusing on enhancing the efficiency and effectiveness of technology solutions.

VITA is a community-facing program with multiple impact points and stake holders. The incumbent will collaborate closely with OSU VITA program management, OSU College of Business IT, and OSU Extension IT to identify system requirements, propose innovative solutions, build processes and procedures, and implement changes to support program performance. This position will understand, represent, and advocate for VITA program goals while collaborating on solutions and developing/maintaining relationships with key contacts throughout these organizations. They will collaborate with VITA programs outside OSU to discover best practices and evaluate applicability to the OSU VITA environment.

As this position helps shape the digital experience for VITA staff and volunteers, responsibilities will include activities requiring exceptional customer service skills including assisting users of all technical abilities with applications and software, configuring systems, providing technical advice and expertise, and acting as a liaison between staff and IT resources. The incumbent's expertise will help shape the experience of VITA clients, volunteers, staff and program leadership. They will provide service to partner organizations as needed.

This position will be critical to the success of the OSU VITA mission to expand statewide. To ensure success, this position will need to support implementation, development, improvement, and support of multiple deliverables in a highly regulated environment including oversight of connectivity, communications, and endpoints.

VITA is a collaborative venture between the College of Business, Oregon State University Extension, and the Internal Revenue Service, designed to complete federal and state tax returns for low to moderate-income individuals and families in Oregon. The VITA program engages with outreach to expand services of Black, Indigenous, Pacific Islander and Hispanic communities in all areas of Oregon. VITA is funded by a grant from the Oregon Department of Human Services.

The College of Business is committed to maintaining and enhancing its diverse and collaborative community that strives for equity and inclusivity. All faculty and staff members are responsible for helping to ensure that these goals are achieved and should be able to demonstrate contributions to diversity, equity, and inclusion. Such contributions can be part of service and/or professional development. Outputs and impacts of these efforts to promote diversity, equity, and inclusion will be included in annual performance reviews.

Minimum Qualifications (Staff) / Guidelines (Faculty):

This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Requirements :

• Must have or be able to complete IRS VITA / TCE Volunteer Standards of Conduct – Ethics Training within 30 days of hire date and maintain certification throughout employment.
• Experience providing customer service support in a professional organization environment.
• Experience providing desktop and laptop support for multiple users in an organization setting, including experience with desktop imaging software.
• Experience with Google Account Administration and Chromebooks
• Experience providing support for Windows Desktop OS and MS Office suite of desktop applications
• Excellent verbal and written communication skills, utilizing inclusive language and the ability to communicate with tact and diplomacy across diverse cultural boundaries
• Ability to explain complex technology issues to users of all technical levels
• Demonstrated knowledge of computer networking principles.
• Strong understanding of system analysis methodologies and best practices.
• Analytical thinking and problem-solving skills, with a keen attention to detail.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment
• A demonstrable commitment to advancing equity in a multicultural setting, the participation of diverse groups, and the use of diverse perspectives.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.

Type:

• May require moving, lifting technology hardware weighing up to 70 pounds.
• May occasionally require late evenings or weekends to support site operations, events, upgrades, or troubleshooting.
• May occasionally be expected to respond in the evening or weekends in the event of an emergency.
• May occasionally need to drive/travel to VITA sites to provide in-person support. Occasional travel to OSU Extension locations, pop-up events, and other OSU VITA locations in the state of Oregon will be required.

About Oregon State University

Oregon State is a leading research university located in one of the safest, smartest, greenest small cities in the nation. Situated 90 miles south of Portland, and an hour from the Cascades or the Pacific Coast, Corvallis is the perfect home base for exploring Oregon's natural wonders. Oregon State University has always been a place with a purpose - making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality.Founded in 1868, Oregon State is the state's Land Grant university and is one of only two universities in the U.S. to have Sea Grant, Space Grant and Sun Grant designations. Oregon State is also the only university in Oregon to hold both the Carnegie Foundation's top designation for research institutions and its prestigious Community Engagement classification.As Oregon's leading public research university, with $261.7 million in external funding in the 2011 fiscal year, Oregon State's impact reaches across the state and beyond. With 12 colleges, 15 Agricultural Experiment Stations, 35 county Extension off ... ices, the Hatfield Marine Sciences Center in Newport and OSU-Cascades in Bend, Oregon, State has a presence in every one of Oregon's 36 counties, with a statewide economic footprint of $2.06 billion. Oregon State welcomes a diverse student body of over 26,000 students from across Oregon, all 50 states and more than 100 countries. They can choose from more than 200 undergraduate and more than 80 graduate degree programs, including over 30 degrees online offered through Oregon State Ecampus. Oregon State increasingly attracts high-achieving students, with nationally recognized programs in areas such as conservation biology, agricultural sciences, nuclear engineering, forestry, fisheries and wildlife management, community health, pharmacy and zoology. Oregon State also ranks high in sustainability, fourth among universities nationwide for using renewable energy and first in the Pac-12 Conference. And our students literally help power the university: 22 exercise machines at Oregon State University has always been a place with a purpose - making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality. For more information visit 400-acre main campus in Corvallis includes a Historic District, making Oregon State one of only a handful of U.S. university campuses listed on the National Register of Historic Places. The district includes such icons as Weatherford Hall, the Memorial Union and Benton Hall, the oldest building on the oldest building on campus.OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

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Job Tags

Full time, Work experience placement, Work from home, Weekend work, Afternoon shift,

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