Job Description

Overview: We are seeking an experienced HVAC Commercial Service Manager with a robust background as an HVAC Technician to lead and manage our team of over 50 HVAC Technicians in the New York, NY area. The ideal candidate will have over 10+ years of industry experience, exceptional leadership skills, and a proven track record in managing large-scale HVAC service operations.

Key Responsibilities:

1. Team Management:

   • Lead, mentor, and manage a team of 50+ HVAC Technicians, ensuring high standards of performance, safety, and customer service.
   • Oversee daily operations, including technician scheduling, job assignments, and work order management.
   • Conduct regular team meetings to communicate goals, updates, and provide ongoing training and support.

2. Service Operations:

   • Ensure efficient and effective execution of all HVAC service activities, including maintenance, repairs, and installations for commercial clients.
   • Develop and implement standard operating procedures to enhance service delivery and operational efficiency.
   • Monitor and manage service metrics, including response times, job completion rates, and customer satisfaction.

3. Customer Relations:

   • Serve as the primary point of contact for major commercial clients, addressing service issues, resolving complaints, and ensuring high levels of customer satisfaction.
   • Foster strong relationships with clients through regular communication, site visits, and proactive service management.

4. Technical Expertise:

   • Utilize extensive HVAC technical knowledge to support and guide technicians in diagnosing and resolving complex service issues.
   • Stay updated on industry trends, technologies, and best practices to ensure the team is equipped with the latest tools and knowledge.

5. Financial Management:

   • Develop and manage the service department budget, ensuring cost-effective operations and profitability.
   • Analyze financial reports, identify areas for improvement, and implement strategies to enhance financial performance.

6. Compliance and Safety:

   • Ensure all service activities comply with company policies, industry regulations, and safety standards.
   • Conduct regular safety audits and training sessions to maintain a safe working environment for all technicians.

Qualifications:

• Experience:

  • 10+ years of experience in the HVAC industry, with a significant portion spent as an HVAC Technician.
  • Proven experience managing large teams of HVAC Technicians in a commercial setting.

• Education:

  • High school diploma or equivalent; technical training or certifications in HVAC is highly desirable.
  • EPA Certification and other relevant HVAC certifications are a plus.

• Skills:

  • Strong leadership and team management skills.
  • Excellent technical knowledge of commercial HVAC systems and equipment.
  • Outstanding customer service and communication skills.
  • Proficient in using service management software and other relevant tools.
  • Strong financial acumen and experience in budget management.

Working Conditions:

• Based in New York, NY, with occasional travel to client sites and other company locations.
• Full-time position with competitive salary and benefits package.

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