Job Description
Description:
Responsible for performing service calls including, but not limited to, the installation of DynaNet, troubleshooting and maintenance of fire alarm systems. The Fire Alarm Lead Service Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. All installations must meet the highest quality standards set forth by DynaFire, Inc., while assuring a professional and safe working environment.
Requirements:
- Responds to customer's service related issues promptly and must have the ability to effectively deal with customers, some that will require high levels of patience's.
- Maintain the ability to effectively communicate the needs required to complete DynaFire's scope of work to all parties responsible for portions effecting the timely completion of that scope.
- Assist the DynaFire's Sales and Estimating staff with information leading to additional sales, change order opportunities and DynaNet sales.
- Responsible for, but not limited to the mobilization, wiring, device trim, final hookup, troubleshooting, testing, and final inspection of fire alarm equipment for new jobs.
- To operate, test, trouble shot, program fire alarm systems and documentation required to meet all applicable industry codes and standards.
- The ability to effectively hand and computer program fire alarm panels commonly installed by DynaFire.
- Follow all DynaFire's policies and procedures.
- Interface with DynaFire Engineering department to create accurate Documentation.
- Responsible for handling warranty service calls on an as needed basis.
- Trains and instructs Crew Members and peers as needed.
- Trains and instructs the customer on the proper use of the equipment.
- Responsible for reading and interpreting wiring diagrams, schematics, blueprints and specifications.
- Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Multimeter, Tone Generator, and Battery Tester.
- Acquire and maintain required tools on tool list.
- Consistently analyze and update tools to maintain efficiency and examine and recommend the use and purchase of labor saving devices.
- Have a working knowledge of construction tools including but not limited to Step ladders, extension ladders, Scissor lifts, hand tools, power tools cordless tools, Powder actuated tools, cutting tools, Wire pulling devices and Fastening systems.
- To maintain a good driving record and be well groomed.
- Full compliance with DynaFire's and customer's safety program.
- Research and obtain information on position specific training opportunities.
- Obtain a NICET level II within one year of becoming a Fire Alarm Systems Technician.
- Regularly attend and participate in training classes or programs to increase ones knowledge and help train others.
- Other duties as required or assigned by DynaFire's management.
- Will have the responsibility of properly caring for and maintain a laptop computer.
- Is responsible for properly updating and maintaining reports as required by management.
Training and Certification Requirements:
- Minimum of 5yrs hands on experience in Fire Service.
- Fluent with fire Alarm devices, Alarm panels, Burglar alarm systems and produce trouble shooting ability.
- NICET II Fire Alarm.
- Have a Valid Drivers License
- Proficient in DynaFire office hardware and software tools.
Relationship and Roles:
- Work with Management and CSBM's to ensure DynaFire meets all customer expectations and projects maintain minimum net profit targets. The Fire Alarm Lead Service Technician will be accountable to the Service Manager. Work 40 hours a week, overtime as needed and out of town work is required at times. Accountability will be to the other Department Managers, employees and customers of DynaFire. DynaFire's core values and mission statement should guide you in your daily decision making.
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