Copy of Field Tech (Desk Side) Support Analyst Job at BIITECH, Atlanta, GA

cTNRT1dPU1dLRHR2K0YvV2ZTZXFMSzlubGc9PQ==
  • BIITECH
  • Atlanta, GA

Job Description

Adhere to established standard operating procedures and service level agreements through the following:

Maintain exceptional customer service posture at ALL TIMES
Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists
Arrive at the school no less than 30 minutes prior to first bell
Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported
Escalate complex issues to the senior technician for the assigned cluster as first point of contact
Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond
Perform support activities including but not limited to:
Proactively check the status of computer labs & media center computers on a daily basis
Maintain and update Chrome carts for student use
Checking Interactive Whiteboards (and Projectors) to ensure that they are functional.
Ensure "test readiness" for standardized tests through updating carts and lab equipment
Troubleshoot and/or replace Kronos hardware
Maintain and troubleshoot location Marquee signs
Troubleshoot and resolve minor wireless and network issues
Install OS updates and patches on Apple and Windows based PC devices
Install and configure printing devices.
Maintain accurate asset assignment in Nimbus
Track hardware inventory through Gigatrak system
Maintain work areas and work spaces, including MDF/IDF closets
Coordinate removal of obsolete equipment as required
Support printers and printing devices
Employment Type: Contractor
Salary: $ 24.00 Per Hour

Job Tags

Hourly pay, Contract work, For contractors,

Similar Jobs

HealthCorps

Near-Peer Health Educator Northern AZ Job at HealthCorps

 ...committed to improving lives by addressing health inequities in communities through...  ...innovative and engaging experiences for teens in education, leadership, and service learning. We...  ...college student majoring, or interested, in public health, public policy, biology, nutrition... 

SCOPOS Hospitality Group

Sr. Commercial Interior Designer Job at SCOPOS Hospitality Group

Portfolio Required (include examples of hand drawings) NCIDQ, ASID or IIDA preferred Commercial Design experience Required (non-residential) Hospitality or Food Service experience preferred Able to work in Ephrata PA In the role of Interior Designer, you...

United Parcel Service of America, Inc.

Class A CDL Driver Job at United Parcel Service of America, Inc.

 ...experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there... 

New Horizon Foods

Dining Server Job at New Horizon Foods

Dining Server Location: Hillsbrook Village Allenstown, NH What makes this position special? NO LATE NIGHTS! We are seeking a Dining Server to join our team. The ideal candidate will have a positive attitude, excellent customer service skills, and the ability to...

Scribe.ology

Medical Scribe Job at Scribe.ology

 ...cost-effective workforce that work alongside our provider partners to overcome clinical inefficiencies and to reduce physicians' data entry workload allowing for more uninterrupted interaction between doctor and patient. We additionally seek to develop students both...