Our Company
AnovaWorks is leading the way for innovative occupational health care. We are focused on building trusting relationships and bringing accessible, quality, empathy-based health care to the workforce for both the employer and the employee.
If you would like to work with an innovative company that is modernizing medicine to make health care more accessible, then this is your chance to be a part of our growing AnovaWorks team!
PURPOSE OF POSITION
The Client Success Representative is directly responsible for building long term relationships with potential and existing clients. This position will work directly with the marketing director and other members of marketing department to provide the best experience for each person that encounters AnovaWorks.
ESSENTIAL JOB FUNCTIONS
1. Supports lead generation efforts.
2. Partner with Business Development to manage CRM and related software tools.
3. Upsells and works with each existing client to fully leverage all mobile screening services.
4. Assist with marketing efforts both to internal clients and external leads.
5. Establishes relationships with clients to ensure retention and overall satisfaction.
6. Manage new client onboarding processes to ensure clients know how to maximize services.
7. Design, refine, and manage value-added client communications such as educational tips, business news, and updates.
8. Continuously acts as a liaison between AnovaWorks and the client
9. Provides outstanding customer service and ensures a high-quality client experience at every contact point.
10. Reviews client complaints and concerns and seeks to improve the client experience.
11. Work with the clients to troubleshoot and solve any conflicts related to the value of AnovaWorks services.
12. Coordinates and manages all health & wellness fairs for all membership clients, twice per year.
13. Attends conferences to build relationships with future clients.
14. Captures, tracks, and analyzes client data using AnovaWorks' patient communication system and other technologies.
15. Provides weekly reports to the marketing director regarding issues and solutions.
SECONDARY JOB FUCTIONS
1. Travels within Central and Eastern Washington
2. Participates in professional development activities.
3. Serves on committees and provides project assistance.
4. Maintains confidentiality of patient health information, records, and billing information.
5. Compliant with HIPAA regulations.
Requirements:EDUCATION/ EXPERIENCE
1. High School Diploma or equivalent (required)
2. 2+ years of customer service, client relations experience, or equivalent (preferred)
3. Bilingual in Spanish (preferred)
BENEFITS
· Medical, Dental & Vision
· Flexible Spending Account (FSA)
· 401(k) matching
· Medical, Dental & Vision
· Employee assistance program
· Life insurance
· Supplemental Insurance
· Holiday pay
· Paid Time Off
· Continuing Medical Education
Salary Description
Starting at $21.50 per hour
PM22
PI375cbb741076-30492-35716852
...Ideal Candidate Criteria: Experience as a Quality Systems Analyst in a food manufacturing or similar environment. Schedule: Monday-Friday, 7a-3:30p/finish, occasional Sat/Sun Job Duties: The QUALITY SYSTEMS ANALYST will work with the plant manager regarding...
Description: **Requires Door-to-Door Sales, Climbing Ladders, etc.** Join us to Love what you do, Who you work with and who you work for! We're all about making a positive impact in our community while delivering top-notch service. If you're ready to take your...
We are searching for a highly-creative Digital Marketing Manager to lead our marketing team. In this position, you will be responsible for all aspects of our marketing operations. Your central goal is to help grow our brands influence...
...Remote Licensed Clinical Social Worker (LCSW) Wage: Between $86-$130 an hour Are you a Licensed Clinical Social Worker looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands...
As a Senior Art Director , youre in the business of ideas. Above all, you must know your craft and love marketing. You should be practiced in creating relevant visual design for multiple platforms. Youll be called upon to art direct in a variety of mediums direct...